Introduction
“Saukaryam” is an innovative e-governance initiative implemented by the Greater Visakhapatnam Municipal Corporation (GVMC) in Andhra Pradesh. It was launched with the objective of delivering municipal services to citizens in a transparent, efficient, and accessible manner using Information and Communication Technology (ICT). As the name suggests, which means “convenience” in Telugu, the Saukaryam project focuses on citizen-centric service delivery and improving administrative efficiency. This answer elaborates on the features, objectives, and impact of the Saukaryam project.
Background of Saukaryam Project
Visakhapatnam, one of the fastest-growing urban centers in India, faced several challenges in traditional municipal service delivery, including corruption, delays, and lack of transparency. To overcome these issues, GVMC developed the Saukaryam project, which was one of the first ICT-enabled municipal governance systems in the country. It serves as a model for other cities aiming to adopt digital governance.
Objectives of Saukaryam
- To provide quick and hassle-free municipal services to citizens.
- To reduce the time and cost involved in availing civic services.
- To bring transparency and accountability in the municipal administration.
- To create a digital database for effective urban planning and management.
- To ensure citizen participation and responsiveness in governance.
Key Features and Services of the Saukaryam Project
1. One-Stop Service Center
Saukaryam introduced a single-window citizen service center concept where residents can access a wide range of municipal services. This eliminated the need to visit multiple departments for different services.
2. Online Service Portal
Citizens can apply for services online through the Saukaryam website. The portal supports features such as online application, payment, status tracking, and digital certificates.
3. Services Offered
- Property tax payment
- Water and sewerage connections
- Trade licenses and renewals
- Birth and death certificate issuance
- Building plan approvals
- Grievance redressal
The services are regularly updated and expanded based on citizen needs and feedback.
4. Integration with GIS
Saukaryam is integrated with Geographic Information Systems (GIS) for better planning and infrastructure development. It helps in mapping properties, monitoring land use, and identifying unauthorized constructions.
5. Digital Payments
The system allows for secure online payment of taxes, utility bills, and service charges. Integration with banks and digital wallets ensures financial transparency.
6. Citizen Grievance Redressal
Saukaryam includes a complaint management system where citizens can lodge complaints related to sanitation, roads, water supply, and other civic issues. Each complaint is tracked and resolved within a defined time frame.
7. Mobile Services
Mobile-based services were introduced to reach a wider population, especially those not comfortable using computers. Citizens can receive SMS alerts for payment reminders and service updates.
Impact of the Saukaryam Project
- Improved Service Delivery: Time taken to deliver services reduced significantly, improving citizen satisfaction.
- Transparency: Reduced corruption due to computerization and digital payment systems.
- Data-Driven Planning: The availability of digital records helped in better urban planning and service monitoring.
- Increased Revenue: Online systems ensured better tax collection and fewer defaulters.
- Empowered Citizens: Citizens became more involved and aware of their rights and civic responsibilities.
Challenges and Solutions
- Digital Literacy: Initially, some citizens found it difficult to use online platforms. The municipality conducted awareness and training programs to address this.
- Technical Glitches: Occasional system failures or bugs were reported, which were addressed through timely software updates.
- Resistance to Change: Some staff members were hesitant to shift from manual to digital processes. Regular training and incentives helped overcome resistance.
Conclusion
The Saukaryam project in Visakhapatnam stands as a pioneering example of how ICT can transform urban governance. It demonstrates that with the right vision, citizen participation, and technology integration, municipal services can be made more transparent, efficient, and citizen-friendly. The success of Saukaryam has inspired many other urban local bodies across India to adopt similar e-governance initiatives for better public service delivery.