Empathy
Empathy is the ability to understand and share another person’s feelings and experiences. In social case work, it is an essential skill that helps the case worker build trust with the client.
Importance of Empathy
- Helps clients feel heard and understood
- Creates a safe space for open communication
- Improves the helping relationship
Example: A social worker listens to a client’s story of loss with compassion and responds in a way that shows emotional understanding.
Conclusion
Empathy allows social workers to connect deeply with clients and provide meaningful support.